Frequently Asked Questions Patient Queries
Do you have a question about your BIOTRONIK device? See below for answers to frequently asked questions.
If you have symptoms or are feeling unwell, you must see your doctor or call Triple Zero (000) in Australia, or Triple One (111) in New Zealand, in a medical emergency.
The general information contained in this website is for patients who have enquired about their BIOTRONIK device. Patients should always speak directly with a qualified healthcare professional to discuss treatment of their specific medical condition and any queries relating to their device
Frequently Asked Questions
Electromagnetic Compatibility
For patients with BIOTRONIK pacemakers, defibrillators, and cardiac monitors, please click the box below for information regarding different types of electrical equipment, devices and procedures that may interfere with your device.
If a specific electrical product is not listed, please contact the manufacturer of that product directly. If you require further confirmation, please fill the Patient Request Form at the bottom of the page.
Please provide the name and model number of the electrical product.
Electromagnetic Compatibility of BIOTRONIK Cardiac Pacemakers, ICDs and CRT Devices (EN Only)
MRI Scanning Conditions
To confirm that you are able to have an MRI scan under certain conditions, please contact your cardiologist, radiologist or device clinic who will be able to address your query based on your full medical history and scanning requirements.
Please note that for patients with a pacemaker or defibrillator, the MRI scanning conditions will depend on the combination of your implanted device and lead(s).
Patient Identification Card
To obtain a new or replacement Patient ID Card, please fill the Patient Request Form at the bottom of the page.
Product or Clinical Queries
Patients with Implantable Pacemakers, Defibrillators and Cardiac Monitors
For any queries relating to your pacemaker, defibrillator, cardiac monitor, or home monitoring system (CardioMessenger), please contact your device clinic who will be able to address your query based on your full medical history.
If you need further assistance, please complete a Patient Request Form at the bottom of the page.
Patients with Coronary or Peripheral Stents
For any queries relating to your coronary or peripheral stent, please contact your doctor who will be able to address your query based on your full medical history.
If you require further assistance, please complete the Patient Request Form at the bottom of the page.
BIOTRONIK Home Monitoring (CardioMessenger)
For more information about BIOTRONIK Home Monitoring, please go to our Home Monitoring page.
If you still have any questions about BIOTORNIK Home Monitoring or your CardioMessenger SMART device, please fill out the Patient Request Form below.
BIOTRONIK Patient App
The BIOTRONIK Patient App is a digital application for patients with a BIOTRONIK implanted device and BIOTRONIK Home Monitoring who would like to be more involved in their therapy and learn more about their implanted device.
How can I learn more about the Patient App?
To learn more about the Patient App and how it can support you, go to the Patient App section of our website.
How do I get this Patient App?
To find the guide on how to get started please, visit our Patient App section.
Also have a look at this video guide with tips on how to register to the Patient App.
Arranging a Clinical Appointment
To arrange a clinical appointment (e.g. follow-up check or MRI scan), please contact your cardiologist, General Practitioner (GP) or device clinic directly.
If you have symptoms or are feeling unwell, you must see your doctor or call Triple Zero (000) in Australia, or Triple One (111) in New Zealand, in a medical emergency.